At Portsmouth Private Chefs, our commitments define how we operate, how we serve our clients, and how we contribute to the wider hospitality community. They are the standards we hold ourselves to every day — across our people, our food, and our relationships.

As part of the Portsmouth Hospitality Group, these commitments apply across all associated ventures, including Portsmouth Catering & Events and the Portsmouth Culinary Association, ensuring consistency, integrity, and excellence at every level.

Commitment to Exceptional Quality

We are committed to delivering consistently high standards in everything we do — from the ingredients we source to the service we provide.

This means:

• Using high-quality, seasonal ingredients sourced from trusted suppliers

• Maintaining restaurant-level standards in every setting

• Never compromising on food safety, preparation, or presentation

• Continuously refining our menus, techniques, and service

Quality is not an aspiration — it is a baseline.

Commitment to Personalised Service

We commit to creating experiences that feel genuinely tailored to each client. Every event, menu, and interaction is approached with care, flexibility, and attention to detail.

We promise to:

• Listen carefully to our clients’ needs, preferences, and vision

• Respect dietary requirements and lifestyle choices with professionalism

• Deliver calm, confident, and seamless service from start to finish

Our goal is for every client to feel understood, supported, and well looked after.

Commitment to Our People

Our chefs and hospitality professionals are the foundation of our business. We are committed to supporting them through fair practices, professional development, and an environment built on respect and opportunity.

We are dedicated to:

• Working with experienced, passionate chefs and teams

• Providing fair, transparent opportunities across all group ventures

• Encouraging creativity while maintaining clear standards

• Building long-term relationships, not short-term contracts

By valuing our people, we protect the quality of our service.

Commitment to Responsible Sourcing & Sustainability

We recognise our responsibility to operate thoughtfully and sustainably within the food industry.

Our commitment includes:

• Supporting local and independent suppliers wherever possible

• Choosing sustainable and ethical produce

• Reducing waste through careful planning and portioning

• Continually improving our environmental practices

We believe responsible sourcing is essential to the future of hospitality.

Commitment to Trust & Transparency

Trust is at the heart of every successful relationship. We commit to operating with honesty, clarity, and professionalism at all times.

This means:

• Clear communication from enquiry to delivery

• Transparent pricing and expectations

• Reliable, punctual, and accountable service

• Taking responsibility and resolving issues promptly

Our reputation is built on consistency and integrity.

Commitment to Collaboration & Community

As part of the Portsmouth Hospitality Group, we are committed to strengthening the local hospitality ecosystem.

We actively:

• Collaborate with chefs, suppliers, venues, and partners

• Support local food initiatives and culinary development

• Contribute to the growth of Portsmouth’s food and hospitality scene

• Share knowledge and opportunities through the Portsmouth Culinary Association

We believe hospitality thrives when communities work together.

 

Commitment to Growth with Purpose

We are committed to growing responsibly — ensuring that expansion never comes at the expense of quality or personal service.

Our approach to growth is guided by:

• Long-term vision over short-term gain

• Trusted partnerships and shared values

• Consistent standards across all group brands

• A focus on sustainability, reputation, and legacy

Every step forward is taken with intention.

 

Our Promise

Across every service we provide and every relationship we build, our commitment remains the same:

To deliver exceptional food, thoughtful service, and experiences that reflect care, professionalism, and genuine hospitality.

We are proud to stand behind these commitments — today and as we continue to grow.