Portsmouth Hospitality Group Terms & Conditions
(Applicable to all subsidiaries, including Portsmouth Private Chefs,
Portsmouth Catering & Events, and
the Portsmouth Culinary Association)
Registered Operations:
Portsmouth | Hampshire | South Coast

Introduction
These Terms & Conditions (“Terms”) govern all services, training, and
business activities provided by Portsmouth Hospitality Group and its
subsidiaries:
• Portsmouth Private Chefs (bespoke dining experiences)
• Portsmouth Catering (event and contract catering)
• Portsmouth Culinary Association (PCA) (training, networking, and
professional development)
References to “the Company”, “we”, “us”, or “our” refer to Portsmouth
Hospitality Group and/or the relevant subsidiary providing the service.
References to “you” or “your” refer to the client, customer, participant, or
contracting party.
These Terms do not affect your statutory rights as protected under the
laws of England and Wales.

1. SERVICES & ENGAGEMENT
1.1. Each service provided by the Company is subject to written
confirmation and a signed agreement or accepted quotation.
1.2. We reserve the right to refuse bookings or engagement requests at our
discretion.
1.3. By confirming a booking, you agree to these Terms & Conditions in full.

2. MENU, TRAINING & EVENT SPECIFICATIONS
2.1. All quotations, menus, and training outlines are subject to confirmation
in writing.
2.2. Amendments to agreed menus, services, or programmes may incur

additional charges if they result in higher costs or operational changes.
2.3. Dietary requirements and allergies must be communicated in writing
prior to confirmation. While all reasonable precautions are taken, we
cannot guarantee an allergen-free environment.
2.4. Food served at events should be consumed within two hours. The
Company cannot accept liability for food consumed beyond this period or
removed from the venue.
© 2025 Portsmouth Hospitality Group. All Rights Reserved.

3. PRICING & PAYMENT
3.1. All prices exclude VAT unless otherwise stated.
3.2. The Company reserves the right to adjust prices in line with changes to
VAT, supplier costs, or other applicable taxes.
3.3. A 50% non-refundable deposit is required to confirm bookings unless
otherwise agreed in writing.
3.4. The remaining balance is due no later than 14 days before the event
or service date.
3.5. Payments are accepted by bank transfer, card payment, or other
agreed methods.
3.6. Failure to pay within the specified timeframe may result in cancellation
and loss of the deposit.

4. CANCELLATION & REFUNDS
4.1. Cancellations must be submitted in writing to the relevant subsidiary.
4.2. Deposits are non-refundable in all circumstances.
4.3. Cancellations made within 7 days of the scheduled date will incur 100%
of the agreed total fee.
4.4. The Company reserves the right to cancel services due to
circumstances beyond reasonable control (e.g., illness, force majeure, or
supplier failure). In such cases, a full refund of monies paid will be issued,
but no further liability will be accepted.

5. LIABILITY & INSURANCE
5.1. The Company will deliver all services with due care, skill, and
professionalism.
5.2. We are not liable for indirect, consequential, or special losses, including

business interruption or reputational damage.
5.3. We accept no responsibility for loss or damage to personal property, or
for allergic reactions beyond reasonable precautions.
5.4. Our total liability shall not exceed the amount paid for the specific
service provided.
5.5. The Company maintains full public liability and employer’s insurance
cover for all operations.

6. EQUIPMENT & PROPERTY
6.1. All equipment provided remains the property of the Company unless
sold or transferred in writing.
6.2. You are responsible for loss or damage to Company property caused by
you or your guests during service.
6.3. Replacement or repair costs will be invoiced accordingly.
© 2025 Portsmouth Hospitality Group. All Rights Reserved.

7. TRAINING, MENTORING & MEMBERSHIP (PCA)
7.1. Participants in PCA programmes must adhere to professional
standards, attendance requirements, and conduct expectations.
7.2. PCA membership fees, where applicable, are non-refundable and non
transferable.
7.3. The Association reserves the right to remove members or participants
for misconduct, breach of policy, or reputational harm to the organisation.
7.4. All training materials, manuals, and resources remain the intellectual
property of Portsmouth Hospitality Group and may not be reproduced or
distributed without written consent.

8. HEALTH, SAFETY & HYGIENE
8.1. All operations comply with UK Food Safety, Health & Safety, and
Environmental Health legislation.
8.2. Clients are responsible for ensuring the venue is equipped with
adequate facilities (water, power, waste disposal, etc.) where applicable.
8.3. Staff are required to wear approved uniforms and PPE, maintaining the
highest standards of hygiene and presentation.


9. DATA PROTECTION & CONFIDENTIALITY
9.1. The Company collects and processes personal information in
accordance with UK GDPR and Data Protection laws.
9.2. Information shared between the parties shall remain confidential and
used solely for the purpose of delivering agreed services.

10. GOVERNING LAW & JURISDICTION
10.1. These Terms & Conditions are governed by and construed in
accordance with the laws of England and Wales.
10.2. Both parties agree to submit to the exclusive jurisdiction of the courts
of England and Wales.

11. COMPANY STRUCTURE
Portsmouth Hospitality Group operates as a unified entity encompassing:
• Portsmouth Private Chefs – Private dining and bespoke
gastronomy.
• Portsmouth Catering & Events – Event, venue, and contract catering
solutions.
• Portsmouth Culinary Association (PCA) – Professional
development, chef training, and industry collaboration.
Each subsidiary functions under these Terms with additional brand
specific conditions as applicable.